Inter Pensioner
InterPensioner is a service that combines emergency help, reminders and communication with the family. One screen - key scenarios to make it easy to use even without experience with technology.
History of the project
InterPensioner was born out of a simple need: elderly people often live separately, and it is important for the family to be sure that everything is in order - medicines are taken, things are not forgotten, and in an emergency situation help will be called quickly. At the same time, many services for the age audience are overloaded and complex. We have combined security, reminders and communication with loved ones in one application and laid the "pensioner-guardian" model: the user remains independent, and loved ones help with settings and receive important notifications. The entry threshold is lowered by the voice assistant "Sonya" - it suggests, teaches and simplifies daily use.
Customer's wishes
Clear interface for 55+ users
Voice assistant "Sonya"
SOS emergency assistance
Communication with loved ones
Customer's pain
The family needs a clear way to support an elderly person at a distance: to respond quickly to an emergency and see if the regime is not breaking down (medicines, cases). In practice, solutions are scattered, and interfaces are often too complex for an age audience - because of this, services are either not used or used irregularly.
Solution
We have assembled a product with a focus on two scenarios: emergency assistance and daily support. SOS was brought to the main screen and made a single stream with confirmation, notifications and geolocation/voice transmission. The role bundle "pensioner-guardian" allows loved ones to set up reminders and receive key signals, and the voice assistant "Sonya" helps to get used to it without unnecessary navigation.
The process of working on a project
Business analysis
Defined the roles of "pensioner / trustee / administrator", key scenarios and the composition of the MVP. Fixed the requirements for access and data for SOS and notifications.
Design
Simplified navigation: large elements, high contrast, minimum of steps. Onboarding - through "Sonya", SOS - with confirmation and cancellation of accidental clicks.
Development
Assembled iOS/Android and backend for events and data. Connected notifications, chat/voice and payments, ensuring the stability of critical functions.
Testing
We checked the login, subscription, SOS and push/SMS delivery. Separately - the delimitation of roles and clarity of scenarios for 55+.
Аpp launch in the stores
Prepared release assemblies and permissions (geo/notifications/microphone). Added legal screens and passed the requirements of the sites.
Difficulties faced by the team
InterPensioner is a security product, so everything is critical here: the speed of the emergency scenario, the stability of notifications, correct roles and accesses. At the same time, the interface should remain as simple as possible for an age audience - without unnecessary steps and overload.
SOS without errors
Confirmation and cancellation - from accidental clicks. Notifications and events are processed by the server so that everything works stably.
Simplicity
Dissembled functions by roles, reduced navigation. Critical actions were left on the first screen.
A separate layer of difficulties is integration: payments, notifications, voice functions. In such scenarios, it is important not only "to work", but also that the system correctly experiences repetitions of events and unstable communication.
Subscription
Payment events can be duplicated. We did a server status check and protection against reprocessing.
Assistant
In order for Sonya to respond without delays, we optimized the processing of requests and distributed the logic between the application and the server.
Application functionality
InterPensioner combines security, daily reminders and communication with loved ones in one simple application
Main functions
Application functionality
InterPensioner combines security, daily reminders and communication with loved ones in one simple application
Main functions
AI assistant
The voice assistant “Sonya” answers questions, guides users through the app, and helps with everyday tasks in simple, friendly language.
Planning lessons
Users can create daily tasks and reminders for medication, walks, appointments, doctor visits, and other important routines.
A wide range of activities
The app suggests games, courses, virtual tours, hobbies, and useful activities tailored to each user’s interests.
SOS panic button
The emergency button instantly alerts loved ones, sharing the user’s location and a voice message when help is needed.
Internal chats
Seniors and their loved ones can stay connected through private and group chats, with text, photos, videos, and voice messages.
Ratings
Users earn points, levels, and rankings for staying active, completing tasks, and engaging with the app.
Voice control
Key actions can be done by voice — from asking questions and creating tasks to getting guidance and talking to the assistant.
Simple training
The training is built directly into the application - without instructions and long manuals. The voice assistant "Sonya" suggests where the necessary functions are located, explains the steps in simple phrases and helps to get used to the service in the process of use. At any time, hints can be skipped or opened again - when you really need it.
SOS alarm button
SOS is the key scenario of the application and the fastest way to call for help. The button is on the main screen: one action starts a chain of notifications for loved ones and help contacts. You can add a voice message, and confirmation and the possibility of cancellation protect against accidental clicks - while the reaction speed remains maximum.
Leisure and health
Selections of classes for every day: from physical activity and hobbies to training and virtual walks. Everything is divided into categories and opens in one or two clicks to make it easy for the user to choose an activity and stay involved.
Subscription
Advanced functionality is available by subscription - with clear management and status control. The user always sees whether the subscription is active and when it will be extended, and important changes are confirmed by notifications. The server implemented a status check to eliminate errors due to repeated payment notifications.
Trustee's profile
The trustee profile is a remote care management center. Here you can add a ward, set up reminders and help contacts, as well as quickly go to the location and important events. All actions are divided into roles and are available only with the user's consent - to maintain a balance between support and personal boundaries.
A professional team that is pleasant to work with. They competently solve problems and are focused on results.
Customer feedback
Result
We have released MVP "InterPensioner" for iOS and Android and collected a single product around two scenarios: daily support and emergency assistance. Implemented a "pensioner-guardian" model with a clear division of roles, as well as a web admin panel for service management. Key functions (SOS, reminders, chat, leisure, assistant) work as a single system - without an overloaded interface for an elderly user.
Achievements
MVP in stores
Simplicity of UX
Ready for scaling
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